At the heart of our experience and our offerings is enabling all firms
to consider the implications and benefits of outsourcing.
Customer Servicing Solutions provides comprehensive support to help
you outsource Customer Care or Technical Support to leading Customer
Care and BPO service providers. Our expertise assist
you with every step of the process.
CSS will make the process and transition of outsourcing nearly seamless to
your organization. We can assist you in managing part or all of the following critical steps:
- Develop short-list of Vendor/ Partner considerations
- Draft and issue outsourcing RFI and/or RFP
- Score, Evaluate and Recommend winning Vendor Partner.
- Draft and negotiate outsourcing Master Services Agreement (MSA) and Statement of Work (SOW).
- Oversee Implementation and Go-live.
- Ongoing Vendor Management and Invoice Review.
CSS has f
irst hand experience with Customer Care and BPO companies in India
, the Philippines
and throughout the United States
. We stay apprised of the benefits, performance and dynamics of
numerous geographies and companies considering labor markets, education,
technical capabilities, saturation, service quality and language
This awareness, along with our experience in the
outsourcing space, helps to determine the best sourcing strategy,
geographies and partner(s) for our clients.
Questions? Contact Us 480.551.9600