Customer Servicing Solutions, LLC
Optimizing and Outsourcing Customer Care
    
Your Strategic Partner
      Customer Care Industries
Customer Care Factoids
    • Contact centers play a crucial role in retaining customers, yet less than half of U.S. consumers report being satisfied with their customer service experience.                  Forrester Consulting 2009 study
    • Today, there are an estimated 112,000 home-based phone representatives in the United States. By 2013 home agents could reach over 300,000.  IDC
    • The top five loyalty leaders for Net Promoter Scores across all industries  were Amazon, Apple, Costco.com, Google, and USAA.  Satmetrix 2009 study
    • The North American Contact Center Outsourcing market is approximately $22.4B today and expected to reach $27.5B by 2013.  Frost & Sullivan
    • Consumers rated automated service (IVR) hiigher over live agents in 5 out of 10 proposed transactions.  Forrester study for Nuance. 

    Questions?  Contact Us  480.551.9600
    At Customer Servicing Solutions we are organized to serve 6 broad industries, and specialize in small to mid-sized companies and those experiencing high growth.    




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