Customer Servicing Solutions. All Rights Reserved. 2002 - 2016
Customer Servicing Solutions, LLC
Customer Servicing Solutions © 2002 - 2015 | All Rights Reserved
Principal and Founding Partner
Expertise: CEO and COO executive leadership,
Business Process Outsourcing, Performance Optimization
and Financial Assessments.
Mark is a business management professional with leadership and success in the turnaround, growth and profitability of small and mid-market companies in the Financial Services, BPO and Business Services industries.
He possesses strong competencies across a number of diciplines including execution, driving performance and process improvements, contact center operations, business development, technologies and finance. Mark has experience with business and solution delivery onshore, offshore, nearshore and homeshore; North America, Latin America, Philippines, India and China.
Prior leadership and functional roles which Mark has served in include: CEO at PCCW Teleservices, CEO at AFFINA, COO at Prudential Financial, Vice President of Operations at Next Card, and Vice President of Operations and of Performance & Quality Management, each at American Express.
With a strong financial background and comfort with technologies, process and data, Mark is passionate most in leading and deploying strategies to improve service delivery performance and capabilities, and to increase profitability.
Mark earned a Bachelors of Science in Finance and a Masters in Business Administration (MBA) from Brigham Young University.